Support
We've got your back, mid-shift and off
Something not working? A verdict that surprised you? Reach out — a human reads everything.
Email us
The fastest way to reach us. We answer every message, usually within a day.
support@farewise.app →Read the FAQ
Broadcasts, privacy, platforms, pricing — most questions are answered there.
Browse the FAQ →Feature requests
FareWise is shaped by drivers. Tell us what would make your shifts better.
ideas@farewise.app →Quick help
Common fixes
Offers aren't being detected
Make sure the broadcast is running (Control Center → Screen Recording → FareWise) and that your gig app is in the foreground when offers arrive. iOS ends broadcasts when the phone locks, so keep the screen awake during your shift.
Notifications arrive late or not at all
Check that notifications are enabled for FareWise in Settings, and turn off Focus modes that might silence them mid-shift. Time-sensitive notifications give verdicts the best chance of beating the offer timer.
My verdicts feel off
Verdicts are only as good as your numbers. Revisit the Costs tab — vehicle, fuel or charging, insurance, financing — and your accept/decline lines. Small changes to your per-mile floor move a lot of offers between buckets.
How do I manage or cancel my trial?
Subscriptions are handled by the App Store. Go to Settings → your name → Subscriptions → FareWise. Cancelling during the 3-day trial means you won't be charged.
Privacy note
FareWise processes your screen entirely on-device. Frames are never saved, uploaded, or shared — which also means we can't see them when debugging. If you report a detection issue, a description or a screenshot you choose to share is the most helpful thing you can send.